Navigating Your Member Dashboard
Header Menu
The Header Menu contains links that allow you to easily access the other sections of your Member Dashboard at any point in time.
Calendar
The Calendar will display to the left of any page you load within your Member Dashboard. You can use the white arrows to the left and right of the month to advance the calendar forward or backward through the calendar year. Clicking on a date will take you to your Daily Schedule for that date. Clicking the blue button at the bottom of the Calendar will always take you to today’s Daily Schedule.
Upload Status
Like the Calendar, your office’s Upload Status will display to the left of any open page on the Member Dashboard. The Upload Status will display the time and date of your last successful uploads. For offices with compatible digital imaging software, you will see a second status icon for your image uploads.
If we have successfully uploaded within the last 24 hours, a green check mark will display. If more than 24 hours have passed since your last successful upload, a red circle with a slash will appear.
To ensure the accuracy of your Appointment Reminders, it is important that we receive a new upload at least once a day. If you notice that you have not uploaded in several days, the information we are using to send reminders may be outdated. Please contact our Member Services department if you need help with troubleshooting a non-upload error.
Home Page Banner Tiles
The Home page of your Member Dashboard contains valuable information about your Sesame services. Each service has its own banner tile that gives you a quick overview of your current performance.
Ortho and Dental Sesame Banner Tile
The Ortho Sesame/Dental Sesame Banner Tile lets you see, at a glance, statistics related to the number of appointments you have scheduled, how many confirmations you've received and how many reminders you have sent.
As with other Home Page Tiles, you can hover over any point on the graph or tile to see its exact numeric value.
Website Banner Tile
If you have a website hosted by Sesame, the Website Tile will show you an overview of recent traffic to your website, and a list of the top five sites that refer traffic to your website - including the number of referrals from each site for the current 7-day period, as it compares to the previous 7-day period.
Footer Links
The footer links are available on every page in your Member Dashboard. You can use these links to quickly navigate to helpful content available both within the Member Dashboard and on other Sesame sites.
Sesame Communications
877-633-5193 - The general Sesame contact phone number
Member Support - Email link to Sesame’s Member Support Team
Web Design - Email link to Sesame’s Solutions Team
Help
Help Pages - A quick link to the Sesame Help Center
Live Chat - Access to the Member Services Live Chat
Quick Links
Today’s Schedule - Links directly to today’s Daily Schedule
Logout - Logs you out of the Member Dashboard
Request Information - Link to Sesame’s Contact Form
Settings
General Settings - General settings for your Patient Login service
Procedure Settings - Procedure-specific settings for Appointment Email and Voice Reminders
Members of our support team are available Monday through Friday, from 6:00 AM until 5:00 PM Pacific. You can reach us Toll Free at 888-416-8431.
