The Post-Appointment Feedback survey is a valuable tool for gathering information from your patients regarding their experience in your office. Now you are able to ask you patients for internal feedback or a public review via text.
When a patient receives your feedback request, they will be able to follow a short link to a page asking them to provide either a public review or an internal survey. We will automatically detect patients with Gmail addresses and will direct them to your Google business page, as long as you have this link set in your location settings.
Note: If you want to enable redirection of reviews for patients with gmail address make sure to set the “Office Reviews” field to the correct Google location as described here (use the "Create a link using the PlaceID Lookup Tool" instructions.) : https://support.google.com/business/answer/7035772
This setting is found under General Settings > Manage Office Locations
Contact our Member Services team at 866-537-8272, Monday - Friday 6 AM to 4 PM Pacific Time.